How Did Walmart Get Cleaner Stores and Higher Sales? It Paid It's People More
Shopper complained about dirty bathrooms, empty shelves, endless checkout lines, and how employees were virtually impossible to find. In fact only sixteen percent of stores met it's customer service goals. Stores open for at least a year saw their sales fall for five straight quarters. That's longer than a basketball game! The article didn't actually say that, I just thought of that horrible pun. And Walmart has notoriously been known for treating employee pay as a cost to be minimized. So executives pondered that perhaps paying their workers lower wages was in fact the cause of their depression in profit. And so they sketched out a plan in early 2015 to increase both wages and training. And by early 2016, the proportion of stores hitting the target customer service mark rose to seventy five percent, and sales have been starting to rise again.
The article was written by Neil Irwin, October 15th, 2016, and was published by the New York Times.
The purpose of this article was to relay a new form of business strategy, and to advertise how this business strategy provided a positive effect on the economy. I feel as though it is intended to sort of influence other business owners to consider increasing the pay of their workers as well, insinuating it would greatly benefit them in the long run. Knowing that businesses are extremely profit-motivated, I would hypothesize that more of the big businesses will latch onto this idea, which will increase the income of the typical household. This in turn increases the amount of money they have to spend on different pleasures in life.